FAQS

WHEN WILL YOU SHIP MY ITEMS?

- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3-5 days of payment.

 

WHEN WILL I RECEIVE MY ITEM(S)?

For other special offers and giveaway items, please allow from 2 to 4 weeks for
delivery as they may be shipping from other countries.

 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be 
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.

 

TRACKING

We send out tracking numbers within 3-5 days from purchase

 

RETURNS

 As a result of the high-end products we offer and the brands we work with, all sales are final. We will only refund for defective items.

**For damaged goods, please contact 10treasurebox@gmail.com with a picture of the damage to get a replacement. 

If you haven't received your orders within 7 weeks from purchase, we will gladly refund your purchase.